joya bangladesh's Privacy Policy

This Privacy Policy applies to joya bangladesh's website, mobile application, and all associated digital services. This Policy applies only to information collected through the joya bangladesh platform — it does not apply to third-party websites or services.

This Policy applies to the following individuals:

• All active and inactive account holders registered with joya bangladesh
• Any visitor browsing the platform, even without registering
• Anyone who contacts us via live chat or email
• Users who carry out deposits, withdrawals, or other financial transactions

If any part of this Policy changes, we will update the revision date. Registered users will be notified of significant changes.

joya bangladesh collects only the information necessary to operate our services. The information falls into two main categories:

2.1 Information You Provide Directly

Information you provide yourself during registration, verification, or when contacting support:

• Full name and date of birth (for age verification — to comply with the 21+ age requirement)
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• National ID card or other government-issued identity document details (for identity verification)
• bKash, Nagad, Rocket, or Upay number (for transactions)
• Messages and attachments sent to support

2.2 Automatically Collected Information

Information collected by technical means while you use the platform:

• IP address and device type
• Browser version and operating system
• Session duration and list of pages visited
• Usage data collected via cookies and tracking technologies
• Referral source (how you arrived at the platform)

joya bangladesh uses your information for the specific purposes listed below. Your information is not used for any unrelated or unauthorised purpose.

3.1 Account and Identity Verification

We use the information provided during registration to confirm your identity and keep your account secure. The 21+ age verification process is also part of this.

3.2 Processing Financial Transactions

The relevant mobile wallet information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or Upay. This information is also analysed to detect suspicious transactions.

3.3 Providing Customer Support

When you contact us via live chat or email, your account information and previous conversation history are used to resolve issues quickly. Proper management of this information is what makes 24/7 support in both Bengali and English possible.

3.4 Platform Improvement and Personalisation

We analyse usage patterns to improve the platform experience. This information is also used to display content and offers relevant to your preferences.

3.5 Security and Fraud Prevention

Technical information is analysed to prevent unauthorised account access, fraudulent activity, and the creation of multiple accounts.

3.6 Communication and Promotions

Your registered email or mobile number may be used to inform you about new offers, bonuses, or important updates. An option to stop such communications is available in settings.

joya bangladesh does not sell your personal information and does not share it with third parties for commercial purposes. However, limited information may be shared with the following parties in specific circumstances:

4.1 Payment Processors

The information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile financial service providers. This sharing is limited to the minimum information necessary to complete the transaction.

4.2 Technology and Service Partners

Gaming software providers, cloud hosting providers, and security analysis service providers have limited access to the information necessary to operate the platform. All such partners operate under strict confidentiality agreements.

4.3 Legal Obligations

If joya bangladesh is required to provide information due to a legal obligation, court order, or a lawful request from a government authority, it will fulfil that obligation. Only relevant information will be provided in such cases.

4.4 Changes in Business Structure

In the event of a business merger, acquisition, or transfer of assets, user information may be transferred to the new entity. However, the terms of this Policy will remain in effect.

joya bangladesh follows industry-standard technology and processes to protect your information. The following measures are always active:

• SSL/TLS Encryption: All data transferred between your browser and our servers goes through encrypted channels.
• Password Hashing: Your password is never stored in plain text — it is stored in a transformed form using strong cryptographic hash functions.
• Access Controls: Staff are given access only to the information relevant to their responsibilities.
• Security Audits: Regular internal and external security reviews are conducted.
• Firewalls and Intrusion Detection: Server-level security measures are continuously active.
• Data Backups: Regular backups are maintained in a secure, encrypted environment.

However, no one can guarantee complete security on the internet. We therefore also ask you to use a strong password and not share your account details with anyone.

How long your information is retained depends on the type of information and the purpose for which it was collected:

6.1 Active Accounts

Your registration and identity-related information will be retained for as long as your account remains active.

6.2 Closed or Inactive Accounts

Even after an account is closed, financial transaction records are retained for a specified period for legal and audit purposes. Once that period has passed, the data is securely deleted or anonymised.

6.3 Automatically Collected Information

Log files and session data are generally deleted automatically after a set period — though they may be retained for longer if needed for a security investigation.

joya bangladesh respects your control over your personal information. You have the following rights:

7.1 Right to Access Your Information

If you want to see what information joya bangladesh holds on your account, contact our support team. Assistance is available 24/7 via live chat or email.

7.2 Right to Correct Your Information

If any information in your profile is incorrect, it can be corrected through account settings or by contacting support.

7.3 Right to Opt Out of Marketing Communications

If you do not want to receive promotional messages, you can stop such communications from the settings page or by letting support know.

7.4 Right to Close Your Account

You may request to close your account at any time. There is also an option to temporarily or permanently exclude yourself under our Responsible Gaming guidelines. Even after an account is closed, certain information may be retained as required by law.

The joya bangladesh website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

8.1 Essential Cookies

These cookies are essential for maintaining login sessions and ensuring security. Disabling them will prevent the platform from functioning properly.

8.2 Functional Cookies

These cookies are used to remember your language preference, theme settings, and other personalised experience choices.

8.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the platform are used most. This information cannot individually identify any person.

Cookies can be disabled or deleted from your browser settings, though this may limit some services.

joya bangladesh strictly does not provide services to anyone under the age of 21. Our platform does not knowingly collect personal information from minors.

If a minor has registered by mistake and we are informed, the relevant account and all associated information will be deleted immediately. If you suspect this has happened, please notify the support team.

This Privacy Policy may be updated from time to time due to business needs, technical changes, or legal obligations. When changes are made:

• The "Last Updated" date at the top of the page will be revised
• Registered users will be notified by email of significant changes
• Continuing to use the platform after an update will be considered acceptance of the new policy

We therefore recommend you visit this page regularly. Stay informed about your rights and obligations in line with the latest policy. For more information, answers can be found in our FAQ section.

If you have any questions, objections, or complaints about this Privacy Policy, please contact our support team:

• Live Chat: Available 24 hours a day, 7 days a week — support in Bengali and English
• Email: [email protected]

We will aim to respond promptly after receiving your request or complaint. joya bangladesh always treats the protection of user information as its highest priority.